Duke Kwon@dukekwondc
Sep 17
HOW TO APOLOGIZE:
• express sorrow (I’m sorry)
• own guilt (I was wrong)
• name specific wrongs (I did X)
• name impact (I hurt you)
• no IFs (sorry if I)
• don’t blameshift/defend (but you)
• no passive voice (sorry you were offended)
• make amends (what can I do)
Sep 17
HOW TO APOLOGIZE:
• express sorrow (I’m sorry)
• own guilt (I was wrong)
• name specific wrongs (I did X)
• name impact (I hurt you)
• no IFs (sorry if I)
• don’t blameshift/defend (but you)
• no passive voice (sorry you were offended)
• make amends (what can I do)
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